Our promise to you, the customer, is:

Before agreeing to undertake a transaction we will provide you with:

• An estimate of the total fee that you, the sender, will be charged by us for the transaction.
• An indication of the exchange rate (GBP to PLN) that we will apply to your money transfer.
• Information on where the receiver should collect the money transfer from and what they have to do.
• An indication of when the funds transferred will be available at the bank to which you are sending the money transfer to.

Upon completion of a transaction, we will provide the following in writing to confirm your money transfer:

• A transaction reference number that is unique to your payment.
• Confirmation of the exact amount we are sending to you.
• The amount that the receiver will receive and the currency that the money will be paid/credited.
• The procedure to follow if you have a need to query this transaction.